Wanhap Cloud — billing
For questions specific to a paid Wanhap Cloud subscription (refunds, invoice changes, plan changes, account closure):- Use the in-app chat inside Wanhap Cloud — open the chat widget while you’re signed in. That’s the right place for billing and account issues.
- GitHub Issues are for bugs in the open-source app, not for billing.
- Don’t share API keys, OAuth secrets, or payment details in Discord or other public channels.
How to ask for support effectively
Follow this order when you ask for help: Goal → Environment → Changes → Results.Goal
Explain what you were trying to do:- I want to schedule a LinkedIn carousel for Friday at 6pm
- I want to connect Instagram via Facebook Business
Environment
Share the relevant parts of your environment — browser and OS:- I’m using Chrome on macOS
- I’m using Firefox on Windows 11
Changes
What changed before it broke?- I updated my browser and now…
- This used to work, but now…
Results
What happened, and what did you expect?- I see a blank screen
- I get a
402 Active subscription requiredresponse - The post stays stuck in
publishing - I expected the Instagram account picker, but got an error