> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wanhap.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with Wanhap Cloud

## Wanhap Cloud — billing

For questions specific to a paid Wanhap Cloud subscription (refunds, invoice changes, plan changes, account closure):

* Use the **in-app chat** inside [Wanhap Cloud](https://wanhap.com) — open the chat widget while you're signed in. That's the right place for billing and account issues.
* **GitHub Issues** are for bugs in the open-source app, not for billing.
* Don't share API keys, OAuth secrets, or payment details in Discord or other public channels.

Before opening a billing conversation, check [Plans & billing](/knowledge-base/plans-and-billing) — many billing questions are answered there.

## How to ask for support effectively

Follow this order when you ask for help: **Goal → Environment → Changes → Results**.

### Goal

Explain what you were trying to do:

* *I want to schedule a LinkedIn carousel for Friday at 6pm*
* *I want to connect Instagram via Facebook Business*

### Environment

Share the relevant parts of your environment — browser and OS:

* *I'm using Chrome on macOS*
* *I'm using Firefox on Windows 11*

### Changes

What changed before it broke?

* *I updated my browser and now…*
* *This used to work, but now…*

### Results

What happened, and what did you expect?

* *I see a blank screen*
* *I get a `402 Active subscription required` response*
* *The post stays stuck in `publishing`*
* *I expected the Instagram account picker, but got an error*

Include screenshots, logs, or the exact error message when you can. That usually cuts the back-and-forth in half.